Frequently asked questions

Quick, simple answers. Pick a section, then tap a question to open it. Can't find what you need? Send us a message.

About Moochify

Signing up and your account

Events

Places

Clubs

Trades

Venues for hire

The map

Reviews

Adding and editing listings

Prices and payments

Privacy and safety

Still stuck?

About Moochify

What is Moochify?

Which areas does Moochify cover?

Is Moochify free to use?

Do I need an account to look around?

Is there an app I can download?

How do I find things near me?

What is the Weekend page?

Why does Moochify show the weather?

Signing up and your account

How do I sign up?

Can I sign up with Google or Apple?

Is it free to have an account?

Why do I need to confirm my email?

I did not get the confirmation email. What should I do?

I forgot my password. How do I reset it?

Can I change my username?

What emails will I get from Moochify?

How do I delete my account?

What is the difference between a personal and a business account?

Events

How do I find events?

What do 'I'm Going' and 'Interested' do?

Can I add an event to my phone's calendar?

How do I get directions to an event?

How do I share an event with friends?

What happens if an event is cancelled?

How do I add my own event?

How much does it cost to list an event?

My event runs over several days. Do I need to list it more than once?

I run the same kind of event often. Do I have to fill everything in each time?

Can I add a link to my event's own web page?

My event has lots of different prices. What do I put?

What does the 'Verified organiser' badge mean?

How do I see all events from one organiser?

Why does it say my event may already be listed?

Places

What is a 'place' on Moochify?

Can I add a place that is missing?

Do I have to own a place to add it?

I said the place is mine. Why does the page say it was added by the community?

Who counts as the owner of a park, beach or woodland?

I own a place that someone else listed. Can I take it over?

What happens to a place I added if the owner takes it over?

What if someone says they own a place when they do not?

Does it cost anything to list a place?

What do the tags on a place mean?

Why are there places in Cardiff or Barry?

Can I add a place in Cardiff or Barry?

Where can I find out more about a place?

A place has closed or isn't there any more. How do I tell you?

What happens to a place that has closed?

Clubs

What kind of clubs can be listed?

How do I find a club near me?

How do I join a club?

How do I list my club?

Does it cost anything to list a club?

Why can't I leave a review for a club?

How do you know a club is still running?

Trades

What is the Trades directory?

How do I find a trade near me?

Why are trades not listed in A to Z order?

Does Moochify check that trades are qualified?

Does Moochify recommend or guarantee any trade?

Can I save a trade to come back to later?

How do I list my business?

How much does a trade listing cost?

Can my business be listed under more than one trade?

Why was one of my trades not approved?

What happens if I do not pay after the free period?

Someone has reported my listing as closed. What happens?

Venues for hire

What is the Venues section?

What information does a venue page show?

How do I book a venue?

How do I list my venue?

How much does it cost to list a venue?

Why has my venue listing disappeared?